Al Ain court orders an office to pay man Dhs19,000 for failing to process golden visas for his family

Al Ain Court of Civil, Commercial, and Administrative Cases has ordered a transaction processing office to pay Dhs19,248, along with a fine of Dhs1,000, to a customer, who transferred the amount to the office to renew the golden visa of his children, but the office initiated the process without completing it and failed to refund the amount.

Additionally, the office representative evaded taking the decisive oath before the court.

In detail, a customer filed a lawsuit against the office, requesting the court to order the appellee to pay him Dhs19,248 which he transferred to his account, and Dhs3,000 as compensation, in addition to legal fees and expenses.

The plaintiff provided evidence in the form of bank transfer receipts.

During the interrogation, the plaintiff stated that he had agreed with the appellee to process visas for his wife and three children and paid Dhs19,248 to cancel the previous residencies, issue new visas, and complete all procedures, including health insurance, but the appellee only cancelled the previous visas and issued four visas but stopped further action.

The plaintiff allegedly contacted the appellee, who agreed to transfer the case to another office to complete the visa process for the four family members.

He later claimed that the total expenses exceeded Dhs20,000 and attached a memo with receipts for the procedures completed.

Before ruling on the case, the court ordered the appellee to take the supplementary oath to swear that he received Dhs19,248 from the plaintiff to process visas for four members of his family, and that he completed all agreed procedures with the amount paid by the plaintiff, adding that only health insurance violations remained unpaid by the plaintiff.

However, the appellee failed to appear in person at the designated session to take the oath.

Given the appellee’s evasion of the oath and failure to provide evidence of completing the agreed procedures or refunding the remaining amount, the court ordered the appellee pay Dhs19,248, along with a fine of Dhs1,000, and to bear the legal fees and expenses.