Dubai: Lost your Nol card in metro? Here’s how to report it, get your money back

From online tools to in-person facilities, here is a guide to follow in case your card gets lost or stolen

Finding out you have lost your Nol card right before heading out to work can be a bothersome revelation. What’s worse is if there was a significant amount of money in the previous card.

For those who find themselves in this situation, RTA has created a simple pathway to reporting the lost Nol card, blocking it and even getting the money back.

Registered Nol card users have the benefit of having their regular silver or gold Nol card linked with their mobile number. This makes it easier for RTA to refund the previous card’s balance or transfer it to a new Nol card.

Those who might have lost the card on the metro can immediately visit their nearest metro station’s ticket office to inform of the incident and proceed with blocking the card and submitting a refund request.

Here are the steps to follow in other cases:

The refund is approved after four days from the submission date.

The Personal Nol card or what one would refer to as the ‘blue’ card in layman’s term is offered to give concession fares and is applicable for certain groups of people. In case of losing this card, here is what one can do:

The refund is approved after four days from the submission date.

Anonymous Nol cards that are not registered with a commuter’s mobile number are not eligible for cash refund or Nol balance transfer.

Red tickets that are used temporarily are also not eligible for cash refund or Nol balance transfer in case of theft or loss.