UAE’s first 24/7 monitored home security system from Dubai Police – here’s how it works

Dubai: Worried about leaving your home empty? It is natural to feel a little anxious, especially if no one’s around to keep an eye on things. But now, Dubai residents can put their worries to rest thanks to a state-of-the-art home security system launched by Dubai Police. Dubbed ‘Smart Home Security’, the system was introduced in partnership with e& UAE at Gitex Global 2024.

According to Dubai Police, the ‘Smart Home Security’ system provides round-the-clock home protection and is the UAE’s first home secuirty system to integrate with law enforcement.

This high-tech solution includes advanced detectors and sensors capable of identifying potential threats and distinguishing between routine and unusual activity. If any suspicious activity is detected, an alert is sent to a 24/7 monitoring centre, where specialists assess the situation.

Smart Home Security is the UAE’s first and only 24/7 monitored home security system that integrates directly with Dubai Police. With cameras, sensors, and motion detectors, it provides residents with enhanced protection against intrusions, creating a safer home environment.

Once the system is installed, its smart sensors and cameras monitor for any suspicious activity, sending real-time alerts to a round-the-clock monitoring station. Should a potential threat be detected, the monitoring team promptly notifies Dubai Police, ensuring a rapid response. Every alert undergoes verification by e& command centres before being forwarded to Dubai Police for emergency action.

To purchase the package, visit the official Dubai Police Home Security website – homesecurity.dubaipolice.gov.ae. Here’s a quick guide to signing up:

1. Visit the website – homesecurity.dubaipolice.gov.ae and select Login.
2. Click ‘Register’ to create an account. Enter your mobile number, verification code, full name, email address, Emirates ID (also upload a copy of both sides of the Emirates ID), and create a password.
3. Enter your address or simply input your Makani number.
4. Add a secondary contact.
5. Select your package. A detailed breakdown of costs and charges will appear. Agree to the terms, then settle the payment online using a debit or credit card.

Once payment is confirmed, you will be notified of your installation date and time.

Once purchased, certified technicians will install the system, ensuring optimal device placement for full coverage. The system is linked to a 24/7 monitoring centre for continuous oversight and instant alert verification.

The package includes comprehensive maintenance support for five years, with routine checks and repairs handled by the technicians. This warranty ensures your system remains fully operational and effective.

If you receive an alert on the app, simply follow the instructions provided by the monitoring team. They will advise you on the appropriate steps you need to take.

To purchase the home security system, select a plan and pay in instalments. The cost covers installation, 24/7 monitoring, and ongoing maintenance and support. Available plans include:

• One-year package – Dh311 (plus Dh261.45 upfront charges)
• Three-year package – Dh147 (plus Dh261.45 upfront charges)
• One-time package – Dh3,261.30

All packages include five per cent Value Added Tax (VAT).

Upfront charges – These costs cover device installation by certified professionals, continuous monitoring, and ongoing maintenance for consistent security.

• Motion detectors – These detectors provide real-time alerts in response to any unusual movements within your home. Equipped with advanced sensors, they distinguish between routine activities and potential threats, minimising false alarms.

• Door and window sensors – Discreetly installed on entry points, these sensors detect any unauthorised openings and immediately trigger an alert to the 24/7 monitoring centre, helping to secure your home’s perimeter.

• Control panel – The touchscreen hub serves as the central control unit for the system, allowing you to manage all connected devices, receive instant notifications, and control system features through an intuitive interface.