Delta Air Lines has changed its employee uniform policy following a controversy, involving two flight attendants who wore Palestinian flag pins, triggered by a social media post and the United States carrier’s “unacceptable” response to it.
The new dress code, which took effect on Monday, prohibits employees from wearing pins representing any country besides that of the US.
A passenger posted a photograph last week of two flight attendants – without their consent – wearing Palestine flag pins and referred to them as “Hamas badges”. The post went viral on X and prompted a wave of criticism towards the airline.
Shortly after the images were published, Delta’s official account on X responded: “Nothing to worry, this is being investigated already.”
It then added: “I hear you as I’d be terrified as well.”
The airline subsequently deleted that post and issued an apology for what it described as a “hurtful post” saying, “On Wednesday, we removed a reply that was not in line with our values.”
Delta’s Association of Flight Attendants, in a letter to the company’s chief executive Ed Bastian on July 11, said the flight attendants were subjected to “harassment after pictures taken without their consent were circulated on social media with false, inflammatory, and discriminatory allegations”.
The union said Delta’s social media responses “showed contempt for current employees, and the subsequent lack of public response and concern for the safety of all crew members is unacceptable”, as it called for a public apology from management.
“It is deeply troubling to publicly witness Delta seemingly affirm bigoted and inflammatory comments,” the union wrote.
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