One student asked a search engine, “Why does my boyfriend hit me?” Another threatened suicide in an email to an unrequited love. A gay teen opened up in an online diary about struggles with homophobic parents, writing they just wanted to be themselves.
In each case and thousands of others, surveillance software powered by artificial intelligence immediately alerted Vancouver Public Schools staff in Washington state.
Vancouver and many other districts around the country have turned to technology to monitor school-issued devices 24/7 for any signs of danger as they grapple with a student mental health crisis and the threat of shootings.
The goal is to keep children safe, but these tools raise serious questions about privacy and security — as proven when Seattle Times and media reporters inadvertently received access to almost 3,500 sensitive, unredacted student documents through a records request about the district’s surveillance technology.
The Education Reporting Collaborative, a coalition of eight newsrooms, is investigating the unintended consequences of AI-powered surveillance at schools. Members of the Collaborative are AL.com, media, The Christian Science Monitor, The Dallas Morning News, The Hechinger Report, Idaho Education News, The Post and Courier in South Carolina, and The Seattle Times.
The released documents show students use these laptops for more than just schoolwork; they are coping with angst in their personal lives.
Students wrote about depression, heartbreak, suicide, addiction, bullying and eating disorders. There are poems, college essays and excerpts from role-play sessions with AI chatbots.
Vancouver school staff and anyone else with links to the files could read everything. Firewalls or passwords didn’t protect the documents, and student names were not redacted, which cybersecurity experts warned was a massive security risk.
The monitoring tools often helped counselors reach out to students who might have otherwise struggled in silence. But the Vancouver case is a stark reminder of surveillance technology’s unintended consequences in American schools.
In some cases, the technology has outed LGBTQ+ children and eroded trust between students and school staff, while failing to keep schools completely safe.
Gaggle Safety Management, the company that developed the software that tracks Vancouver schools students’ online activity, believes not monitoring children is like letting them loose on “a digital playground without fences or recess monitors,” CEO and founder Jeff Patterson said.
Roughly 1,500 school districts nationwide use Gaggle’s software to track the online activity of approximately 6 million students. It’s one of many companies, like GoGuardian and Securly, that promise to keep kids safe through AI-assisted web surveillance.
The technology has been in high demand since the pandemic, when nearly every child received a school-issued tablet or laptop. According to a U.S. Senate investigation, over 7,000 schools or districts used GoGuardian’s surveillance products in 2021.
Vancouver schools apologized for releasing the documents. Still, the district emphasizes Gaggle is necessary to protect students’ well-being.
“I don’t think we could ever put a price on protecting students,” said Andy Meyer, principal of Vancouver’s Skyview High School. “Anytime we learn of something like that and we can intervene, we feel that is very positive.”
Dacia Foster, a parent in the district, commended the efforts to keep students safe but worries about privacy violations.
“That’s not good at all,” Foster said after learning the district inadvertently released the records. “But what are my options? What do I do? Pull my kid out of school?”
Foster says she’d be upset if her daughter’s private information was compromised.
“At the same time,” she said, “I would like to avoid a school shooting or suicide.”
Gaggle uses a machine-learning algorithm to scan what students search or write online via a school-issued laptop or tablet 24 hours a day, or whenever they log into their school account on a personal device. The latest contract Vancouver signed, in summer 2024, shows a price of $328,036 for three school years — approximately the cost of employing one extra counselor.
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